Mainstreet Transport provides dependable NEMT services, school transportation, veteran transport, and hospital discharge rides for healthcare organizations and community programs. We take care of the journey so your team can take care of the people.
Mainstreet Transport was built on a simple idea: getting to a medical appointment, a classroom, or back home after a hospital stay should never be the hardest part of someone’s day. Across the country, millions of people miss critical treatments, struggle with post-discharge transitions, or face daily transportation barriers that affect their health and quality of life. Our non-emergency medical transportation services exist to remove those barriers.
We work directly with hospitals, health systems, clinics, managed care organizations, school districts, and veteran service programs to design NEMT and passenger transportation solutions that integrate into existing workflows. Whether it is recurring dialysis transport, daily school routes, veteran medical appointments, or coordinated hospital discharge rides, our team combines deep logistics expertise with a genuine commitment to the well-being of every person who rides with us.
Consistent, scheduled rides for patients receiving ongoing care such as dialysis, chemotherapy, radiation therapy, physical therapy, and behavioral health counseling. Our NEMT services include dedicated driver assignments so passengers see familiar, trusted faces every trip, building comfort and reducing anxiety throughout their treatment journey.
The transition from hospital to home can be stressful and disorienting for patients and families. Our hospital discharge transportation service provides a smooth, secure ride home for patients being released from inpatient or outpatient care, coordinated directly with your facility's discharge team to eliminate delays, reduce readmission risks, and support better patient outcomes.
We provide safe, dependable school transportation for students, including those with special needs, students in foster care, those living outside district boundaries, and families experiencing homelessness. Every vehicle is GPS-tracked in real time and every driver is thoroughly vetted, giving parents, school administrators, and districts full visibility and peace of mind.
We partner with veteran service organizations and VA-affiliated programs to provide reliable veteran transportation for the men and women who served our country. Whether it is routine VA medical appointments, specialty care visits, or rehabilitation sessions, our drivers treat every veteran with the respect and gratitude they deserve.
Passengers with mobility challenges receive door-through-door assistance from trained attendants. Our wheelchair accessible vehicles are ADA-compliant and fully equipped to accommodate wheelchairs and bariatric needs, ensuring every ride is safe, comfortable, and handled with care and dignity.
Share your daily patient or client schedule with our coordination team, and we manage every detail from there. Pickup confirmations, appointment reminders, and real-time status updates keep your front desk informed without adding to their workload -- a seamless extension of your operations.
For urgent care referrals, post-discharge follow-ups, and unplanned trips, our on-demand non-emergency medical transportation network gets passengers where they need to be quickly and safely with minimal lead time. Your organization calls, and we mobilize.
Beyond facility-based programs, we offer private transportation tailored to individual needs. Whether it is getting to a specialist across town, attending a family event, or any other essential trip, our team delivers courteous, dependable service to individuals and families every time.
We collaborate with Medicaid MCOs, ACOs, and value-based care programs to track ride utilization, appointment adherence, and patient engagement metrics. Our reporting demonstrates the clinical and financial impact of reliable non-emergency medical transportation on your population health outcomes.
Your passengers ride with the same drivers consistently. This builds trust, reduces anxiety, and creates a level of personal accountability that large ride-share platforms cannot replicate. For recurring NEMT patients, school students, and veterans alike, a familiar face makes all the difference.
Our dispatch team stays in constant contact with your front desk, care coordinators, or school administrators. When a passenger is running behind, you know immediately. When an appointment or pickup is missed, we intervene with proactive outreach and rescheduling support on your behalf.
Every Mainstreet Transport driver passes a comprehensive background check, completes our proprietary passenger care training, and is evaluated on professionalism, punctuality, and safety on an ongoing basis. For school transportation routes, we meet or exceed all applicable state and federal regulatory requirements.
We never leave a passenger without a ride. If schedules shift, appointments run long, or unexpected delays occur, our team adapts in real time to make sure every patient, student, and veteran gets where they need to go and arrives home safely.
We track on-time performance, appointment adherence rates, passenger satisfaction scores, and cost-per-trip analytics so you can quantify the value our NEMT and transportation partnership brings to your organization and the communities you serve.
Our vehicles can carry your organization's branding, reinforcing patient and community confidence. Passengers step into a vehicle that looks and feels like an extension of your healthcare facility or school district, building trust before the ride even begins.
Monitor every vehicle in your NEMT or school transportation program as it moves. Staff, parents, and care teams can see exactly where a ride is and when it will arrive, providing full visibility and accountability for every trip.
Upload your appointment roster or school route schedule, connect through our API, and our system optimizes routing, assigns drivers, and sends automated pickup confirmations via call, text, or app notification.
Passengers and families receive multi-channel reminders before every ride. If a confirmation is not received, our team proactively follows up to prevent missed medical appointments, wasted clinical time, or unnecessary worry for families.
Access real-time and historical reporting on ride volume, punctuality metrics, cost breakdowns, satisfaction trends, and appointment adherence rates -- all from a single portal your leadership team can review anytime.
Patient transportation data is encrypted at rest and in transit. Our platform meets the security and privacy standards required by healthcare organizations, so you can share scheduling data and integrate NEMT services with confidence.
We connect with leading electronic health records, care management platforms, and scheduling systems to eliminate manual data entry and keep non-emergency medical transportation data flowing where it needs to go.
Our fleet operations run on Fleetio, one of the most trusted fleet management platforms in the transportation industry. From preventive maintenance scheduling and automated service reminders to mobile vehicle inspections, real-time work orders, and total cost-of-ownership tracking, Fleetio keeps every vehicle in our NEMT, school, and veteran transportation network maintained, compliant, and road-ready. Fuel tracking, parts inventory management, and detailed fleet reporting give our operations team full visibility into vehicle health -- so when we say your ride will be there, we mean it.
Find answers to the questions we hear most from healthcare organizations, school districts, and community partners evaluating non-emergency medical transportation and passenger transport programs.
Non-emergency medical transportation, commonly known as NEMT, provides scheduled or on-demand rides for patients who need to travel to and from medical appointments but do not require emergency ambulance services. NEMT covers trips for dialysis, chemotherapy, behavioral health visits, preventive screenings, physical therapy, and other routine or recurring treatments. It is a critical component of healthcare access and is recognized as a key social determinant of health.
Our hospital discharge transportation service coordinates directly with your facility’s discharge team to provide a smooth, timely ride home for patients being released from inpatient or outpatient care. We handle scheduling, patient communication, and door-through-door assistance, reducing discharge delays and supporting lower readmission rates.
Let us show you how purpose-built NEMT, school, veteran, and hospital discharge transportation services can reduce missed appointments, improve outcomes, and simplify your operations.
Whether you are building a new NEMT program, adding school transportation, expanding veteran services, coordinating hospital discharge rides, or looking to improve an existing transportation operation, our team is ready to listen, learn about your challenges, and build a plan tailored to your organization.
(800) 715-8459
info@mainstreettransport.com
30670 Bainbridge Rd Suite 210 Solon, OH 44139
Monday - Friday, 7:00 AM - 7:00 PM ET
Dispatch available 24/7